Shipping & Delivery

At Fashion With Us (FWU), every couture piece is crafted exclusively for the client. Our shipping and delivery policy reflects the bespoke nature of our designs, ensuring transparency, quality, and a premium experience.

1. Made-to-Order Couture

All FWU dresses are custom-crafted on order.
Once a client places an order and confirms measurements or personalisation preferences, the dress enters production.

• No ready stock or mass inventory

• Each piece is tailored for the individual client

• Production begins only after order confirmation

2. Order Processing & Production Time

• Standard production time: 7–14 working days

• Complex customisations or embroidery: May take additional time

• Clients may receive progress updates (photos/videos) before dispatch

Production timelines may vary slightly depending on fabric availability, design complexity, and personalisation requests.

3. Quality Check Before Dispatch

Before shipping, every dress undergoes:

• Fabric and stitching inspection

• Fit and finish quality check

• Packaging verification

Only dresses that meet FWU’s luxury standards are approved for dispatch.

4. Shipping & Delivery Timelines

• Domestic shipping (within country): 3–7 working days

• International shipping: 7–15 working days

• Delivery timelines may vary based on destination, customs clearance, and courier partner

FWU works with reliable logistics partners to ensure safe and timely delivery.

5. Shipping Charges

• Shipping costs (if applicable) are shown clearly at checkout

• Certain products or regions may qualify for free or subsidised shipping

• Any duties, taxes, or import charges (if applicable) are the responsibility of the client unless stated otherwise

6. Tracking & Updates

• Once shipped, clients receive a tracking number via email or WhatsApp

• Real-time tracking allows clients to monitor their delivery

• Our support team is available for any delivery-related assistance

7. Delivery Address Responsibility

Clients are responsible for:

• Providing a complete and accurate delivery address

• Ensuring availability at the delivery location

FWU is not responsible for delays caused by incorrect or incomplete address details.

8. Exchanges & Returns (Delivery Related)

Due to the custom-made nature of FWU couture:

• Returns for refunds are not applicable

• Size exchanges may be offered subject to eligibility

• Exchange shipping costs may apply unless otherwise specified

Please refer to our Exchange & Custom Fit Policy for full details.

9. Delays & Exceptional Circumstances

FWU is not liable for delays caused by:

• Customs clearance

• Natural events or force majeure

• Courier or logistics partner disruptions

In such cases, our team will proactively coordinate and support resolution.

10. Acceptance of Policy

By placing an order with FWU, the client agrees to this Shipping & Delivery Policy.
FWU reserves the right to update this policy to reflect operational or regulatory changes.

✨ Our Promise

You focus on choosing luxury.
We take care of crafting, packing, and delivering perfection.